21 bdbajee's Privacy Policy

The company operating the 21 bdbajee platform places the highest importance on the privacy of users in Bangladesh. When you visit our website, create an account, make a deposit, or use any of our services, certain information is stored in our system. This privacy policy clearly sets out the complete process for managing that information.

This policy applies to all 21 bdbajee services, mobile applications, and all related digital channels. Reading our Terms and Conditions together with this privacy policy will give you a clear understanding of the full structure of our services. By continuing to use our platform, you are considered to have given your consent to this policy.

When you register an account or use services on 21 bdbajee, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bank account number or mobile banking number (bKash, Nagad, Rocket, Upay)
• National ID or passport details (for identity verification)
• Username and password used at login

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Login time, session duration, and pages visited
• Gaming history and betting activity
• Information obtained through cookies and similar tracking technologies

In some cases we may also receive information from third-party sources — such as identity verification services, payment gateway providers, or fraud detection agencies. This information is primarily used to ensure account security.

21 bdbajee uses the information collected for the following legitimate purposes:

Cookies are used on the 21 bdbajee website. Cookies are small text files stored on your device that help identify you and your preferences on future visits. They enable the platform to provide a fast and personalised experience.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and ensuring security, and cannot be disabled.
• Functional Cookies: Used to remember your language preference, display settings, and other preferences.
• Analytical Cookies: Help analyse website traffic and user behaviour — you can disable these.
• Marketing Cookies: Used to show relevant ads based on your preferences — consent can be withdrawn.

You can disable or delete cookies from your browser settings. Please note, however, that disabling certain essential cookies may mean some platform features do not work properly.

21 bdbajee does not sell or rent your personal information to any third party. However, information may be shared on a limited basis in the specific circumstances below:

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, fraud detection, and customer support operations. These organisations may only use the information for the specified purpose and are bound by strict confidentiality agreements.

Information may be disclosed to comply with court orders, lawful requests from government authorities, or anti-money laundering regulations. In such cases we always follow applicable law.

If there is ever a change in business ownership or management, user information may form part of that transfer. In such a case, users will be notified in advance and the protections under this policy will remain in place.

21 bdbajee applies industry-standard security measures to keep your personal information safe. The key elements of our security framework are:

• SSL Encryption: All data exchanged between you and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hash algorithms are used.
• Two-Factor Authentication: An additional security layer is provided through OTP verification at login.
• Access Controls: Only authorised staff can view your information, and only when required for a specific task.
• Regular Security Audits: Regular audits and penetration testing are carried out to verify system security.
• Data Backup: Regular backups are maintained to prevent data loss or damage.

We retain your personal information only for as long as necessary. The policy for determining retention periods is as follows:

• Account Information: Retained while the account is active and for as long as required after closure to meet legal obligations.
• Transaction Records: Financial transaction records are generally kept for an extended period, as they fall under anti-money laundering (AML) regulations.
• Customer Support Records: Complaint and communication history is retained for resolution purposes and to improve service quality.
• Marketing Consent: If you withdraw consent for marketing communications, that record may be retained as a required reference.

After the defined period, data is securely deleted or anonymised.

As a 21 bdbajee user, you have the following rights over your own information:

You can request to know what information we hold about you.

If any of your information is incorrect or incomplete, you can request that it be corrected.

In certain circumstances you can request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

You can object to the processing of your information for marketing communications or other specific purposes. We will stop marketing communications after your request.

Where applicable, you can request your information in a structured, commonly readable format.

To exercise any of the rights listed above, contact us directly through the details below. We generally respond to requests within a reasonable time.

If you would like to learn more about our Responsible Gaming policy — which includes detailed tools for managing control over your own account — please visit that page.

All 21 bdbajee services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. If it comes to our attention that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has registered on this platform, please contact our customer support without delay.

Some service providers may be located outside Bangladesh. In such cases your information may be transferred to another country. However, 21 bdbajee ensures that:

• Transfers will be limited to only the necessary information.
• The receiving organisation is contractually bound to provide protection equivalent to this privacy policy.
• Data transfers take place through fully encrypted channels.

21 bdbajee may revise this privacy policy from time to time as needed. When changes are made:

• The updated version will be published on this page.
• The date of the change will be noted at the top of the page.
• For significant changes, a notification will be sent to the registered email or announced on the platform.

Continuing to use the platform after any changes means you are considered to have consented to the revised policy. For this reason, it is advisable to visit this page regularly.

If you have any questions about this policy, you can find answers to common questions on our FAQ page, or contact our support team directly.